Shipping options & estimates

Available shipping methods, estimated delivery times and costs are shown at checkout based on the delivery destination. Once your order is dispatched, tracking details will be sent to the email used at checkout.

Shipping costs

Available shipping methods, costs and any applicable free-shipping threshold will be displayed before payment at checkout.

Customs, duties & taxes

International orders may be subject to import duties, taxes or handling fees determined by the destination country. Where applicable, these charges may be collected separately and are the responsibility of the recipient unless stated otherwise at checkout.

Return requests

If an item is not right for you, submit a return request through our Contact Us form as soon as possible after delivery. Eligibility and the applicable return period will be confirmed according to the final policy for your order.

Return conditions

Items should be unused, unworn and returned in their original condition, with any original packaging, labels and accessories included. Items that show signs of use, wear, alteration or damage may not be eligible for return.

How to request a return

Use the Contact Us form and include your order number, the item you wish to return and the reason for the request. Please wait for return instructions before sending anything back.

Refunds

Approved refunds will be issued to the original payment method after the returned item is received and reviewed. The time required for the funds to appear may vary depending on the payment provider.

Requesting a cancellation

Submit a cancellation request as soon as possible after placing your order. We will do our best to help, but changes or cancellations cannot be guaranteed once processing has begun.

How to request

Use the Contact Us form, select the relevant subject and include your order number. Our support team will confirm whether the order can still be cancelled or changed.

After dispatch

Once an order has been dispatched, it can no longer be cancelled. After delivery, you may submit a return request through the standard return process, subject to eligibility.

Contact us

For questions about shipping, returns or cancellations, use our Contact Us form and include your order number. We’ll review your request and reply with the relevant next steps.